FiRisk Consulting managed a set of business transformation projects in response to new Legal and Compliance regulations for mortgage services. The technology projects and its implementations were required to be in sync with changes to the people processes with minimal interruption to employees and customers.
The FSI faced regulatory pressure and changing industry demands to remain compliant, reduce expenses and create more efficient organizations where employees are “highest and best use” .
Employee readiness to embrace the target environment both from an individual skills set as well as their role and impact in the new organizational structure; measure of compliance with new regulations; internal measure of efficiency improvement; put controls in place to maintain the efficiency gains in the long term.
FiRisk Consulting was responsible for managing and executing on the following scope: