FiRisk Consulting managed a team that was responsible for identifying operational defects that were causing customer issues as well as defining opportunities to streamline operational activities. FiRisk Consulting performed root cause analysis that pinpointed specific opportunities, implemented the enhancements, and developed metrics to monitor continued operational success.
A leading Media Consumer Ratings organization was experiencing critical data collection system failures resulting in data re-processing, low data quality, loss of customer confidence, and potential loss of revenue. The quality issues were also causing potential losses in accreditation by the Media Ratings Council.
Conducted an extensive Six Sigma improvement focusing on improving data quality and reducing operational costs. This project directly led to a bottom line impact of ~ $4M in cost reductions while improving overall data reliability to its historically high levels, well beyond customer expectations.
FiRisk Consulting was responsible for managing and executing on the following scope: